Waiting since 2012
33 sources, most of them the places where users ask vendors in public: the work links lines of different documents, the software links whole documents, and the gap is paid for in add-ons and years of waiting.
ResearchOperations
Operations
We study what happens after the sale: how an order becomes an invoice, a purchase, a delivery and a payment.
What we ask
How long an invoice waits to be paid, and why.
What is retyped between a quote, an order and an invoice.
Who chases what, and what falls between two people.
What we do with it
Each finding is set against the product. Where SalexHub already answers it, the piece links to the use case that shows how. Where it does not, the piece says so.
Research in this area
02 pieces
Sold is not paid
37 published sources, read for what happens between a sale and the money: the order is typed again, the invoice waits past its date, and the stock record behind the promise is often wrong.