Messages from WhatsApp, Telegram, LinkedIn or SMS arrive as conversations on the records they are about, and replies go back the same way, through a small bridge you or your developer run.
What a channel does for the work.
A channel belongs to the whole organization, a team or one person.
Messages on the customer
A message arrives with the channel's key and lands on the contact, company or deal it is about.
CRM- You get
- The conversation on the record, beside the emails.
Reply from the record
Answer from SalexHub; the reply goes back through the bridge by a signed push, or the bridge pulls it.
- You get
- The reply in the customer's messenger, kept on the record.
Run the bridge
The bridge is a small service you or your developer run, which posts conversations to your organization with a channel key.
- You get
- A channel in Settings, owned by the organization, a team or one person.
- It needs
- Someone to run the bridge.
Bring the chats to the customer.
Start free, read the bridge guide, and connect your first channel.