---
title: "WhatsApp and Telegram on your SalexHub records"
description: "Messages from WhatsApp, Telegram, LinkedIn or SMS arrive as conversations on the records they are about, through a small bridge you or your developer run."
url: "https://salexhub.com/product/connectors/whatsapp-and-telegram"
---

# WhatsApp and email with a customer, side by side.

Messages from WhatsApp, Telegram, LinkedIn or SMS arrive as conversations on the records they are about, and replies go back the same way, through a small bridge you or your developer run.

## What a channel does for the work

A channel belongs to the whole organization, a team or one person.

- **Messages on the customer**: A message arrives with the channel's key and lands on the contact, company or deal it is about. You get: The conversation on the record, beside the emails. [Read the page](https://salexhub.com/product/crm)
- **Reply from the record**: Answer from SalexHub; the reply goes back through the bridge by a signed push, or the bridge pulls it. You get: The reply in the customer's messenger, kept on the record. [Read the page](https://salexhub.com/docs/developers/messenger-bridge)
- **Run the bridge**: The bridge is a small service you or your developer run, which posts conversations to your organization with a channel key. You get: A channel in Settings, owned by the organization, a team or one person. Needs: Someone to run the bridge. [Read the page](https://salexhub.com/docs/developers/messenger-bridge)

## Where it lives

- **Connectors**: Mail, messengers and your tools [Connectors](https://salexhub.com/product/connectors)
- **CRM**: Contacts, companies and deals [CRM](https://salexhub.com/product/crm)

## Bring the chats to the customer

Start free, read the bridge guide, and connect your first channel.

---

The same page for people: https://salexhub.com/product/connectors/whatsapp-and-telegram. Index of this site for agents: https://salexhub.com/llms.txt