--- title: "Appointment booking for services and teams | SalexHub" description: "Services, people, rooms and equipment, and appointments that cannot be double-booked. Every visit sits on the client's record and on the deal." url: "https://salexhub.com/product/bookings" --- # Bookings **Book your team, rooms and equipment, and never twice for the same time.** Set up what you offer and who or what delivers it. Book a client for a service on a resource, and a time that is already taken is refused before anyone is double-booked, even when two people book at once. Every visit sits on the client's record and on the deal. A visit for a client, saved at a time the office is already booked: the product refuses it and says why. A later start is chosen, and saving the appointment is left to a person. [Start free](https://app.salexhub.com/register) · [Follow one visit](https://salexhub.com/product/bookings#one-visit) ## What you offer, who delivers it, and when. Bookings is three kinds of record: the services you offer, the resources that deliver them, and the appointments that join a client, a service and a resource to a time. - **Services with their length, and the time after**: A service has its length, a buffer for cleaning, setup or travel after each visit, and a price in its currency. An appointment is never shorter than its service, and the buffer keeps the resource busy until it ends. A service switched off takes no new bookings, and what is already booked on it stays. A site visit service: 90 minutes, its price, and a buffer set to 30 minutes for travel and saved. The service van's day below it starts its next visit after the buffer. - **On the client's record, and on the deal**: A contact's Overview lists their meetings, what is ahead first and then what was held. A deal's Overview lists the meetings of everyone in its buying group, and Book opens a new appointment from there. A deal's Meetings section: Book is pressed, and a visit with a person from the buying group arrives as upcoming, above two visits already held. - **People, rooms and equipment**: A resource is whoever or whatever a booking takes: a member of your team, a room, or a piece of equipment, each in its own time zone. Switch one off and it takes no new bookings, while the ones it has stay. - **Switch it off, and keep every booking**: Bookings is on from the day you sign up and needs nothing else. Switch it off in Settings > Modules and new bookings stop, but none is canceled or erased: a booking is a promise to someone outside your business. ## Everyone books from where they already work. A small business books its time in four places at once. Here is what Bookings does for each person. - **Owner: Set what you offer, once.** Create the services with their length, buffer and price, and the people, rooms and equipment that deliver them. Switch a service off for a season, and its bookings stay. - **Office manager: Book a time, and know it holds.** Book a client for a service on a resource. If the time is taken, the product says so before anyone is double-booked, and you pick another. - **Sales: Every visit beside the deal.** Book a visit from the deal, and see the meetings of everyone in its buying group, upcoming and held, on the deal's own page. - **Field team: Know your day.** Open the Appointments list filtered to yourself or your van, with the client and the service of each visit, and mark each one completed, or a no-show. ## A booked time is a promise, and the product keeps it. A double booking is a client turned away at the door. The rules that prevent it hold wherever a booking is made. - **One time, one booking.** No two live appointments overlap on one resource. The database itself refuses the second, so the rule holds even when two people press Save at the same moment, from the app or through the Agent. - **The time after is kept.** A service's buffer keeps its resource busy after each visit, and a new appointment may not start inside it, or run into the start of the next one. - **Switched off, nothing is lost.** Switch off Bookings, a service or a resource, and new bookings stop. Every booking already made stays: nothing is canceled or erased. ## One visit, from booked to held. Follow a visit from the deal where it is booked to the day it happens. The product holds the time; the people say what happened. - **Monday, booked from the deal: Requested, and the time is held.** The visit is saved on the service and the resource chosen, for a person from the buying group. From that moment nobody can book the same resource for an overlapping time. Waiting for you. Confirm it with the client. - **Thursday, the visit: Upcoming on the client and the deal.** The confirmed visit shows as upcoming on the client's record and on the deal, with its length, the resource and its status. Waiting for you. Mark it completed when it is done. - **Afterwards, meetings: Held, and the next one booked.** The visit moves to held on the client's record and the deal. A no-show or a cancellation would have freed its time for someone else. Waiting for you. Book the next visit. ## Where bookings are made and read. Bookings has its own shelf in the app, its visits on each client's record, and answers wherever you ask. - **The app: Under Bookings.** Services, Resources and Appointments sit together on the Bookings shelf of the app's menu, each a list you filter, sort and open. - **A contact: The person's own meetings.** A contact's Overview shows what is booked for them and what was held, each opening the appointment itself. - **The chat: Ask what is booked.** At chat.salexhub.com, ask what is booked for a room or a person tomorrow, and the Agent answers from the appointments you are allowed to see. [More](https://salexhub.com/product/chat) - **Claude and ChatGPT: From the assistant you already use.** Connect Claude or ChatGPT to your organization with a sign-in, and ask about your bookings from there, with your rights and nothing more. [More](https://salexhub.com/developers) ## How to get Bookings. Bookings comes with every SalexHub plan and is on from the day you sign up. What changes by plan is how many records you keep. - **Free**: included. Up to 1,000 records. - **Pro**: included. Up to 25,000 records. - **Business**: included. Up to 100,000 records. - **Enterprise**: included. Records by contract. - In the app, Bookings has its own shelf. It can be switched off in Settings > Modules, and every booking stays. - Try Pro or Business free for 14 days. ## Read more - [Work from the chat](https://salexhub.com/docs/agent/chat): Ask the Agent about your bookings, and have it book or move one. - [Access and sharing](https://salexhub.com/docs/control/access): Who sees which records, appointments included. ## Questions about bookings **What happens if two people book the same time?** The second is refused, and told why: the time is already taken on that resource. The rule is held by the database, so it holds even when both press Save at the same moment. A canceled appointment or a no-show frees its time. **Can a service need time after each visit?** Yes. Give the service a buffer in minutes for cleaning, setup or travel. Its resource stays busy until the buffer ends, and a new appointment may not start before then. **What happens to our bookings if we switch Bookings off?** Nothing is canceled or erased. New bookings are refused until you switch it on again, and every appointment you had is still there. ## Set up what you offer. Add a service and the people or rooms that deliver it, and book your first client today. The product holds each time; your team decides the rest. [Start free](https://app.salexhub.com/register) · [See pricing](https://salexhub.com/pricing) --- The same page for people: https://salexhub.com/product/bookings. Index of this site for agents: https://salexhub.com/llms.txt