---
title: Memory
description: What the Agent remembers about you and your organization, where to see, edit and delete it, and what it is told never to keep.
url: https://salexhub.com/docs/agent/memory
type: conceptual
area: agent
section: The Agent
last_updated: 2026-11-14
prerequisites: []
related:
  - https://salexhub.com/docs/agent/autonomy
  - https://salexhub.com/docs/agent/skills
  - https://salexhub.com/docs/control/roles
  - https://salexhub.com/product/agent/memory
tools:
  - memory.save
  - memory.list
  - memory.review
  - memory.forget
  - memory.restore
  - memory.personal.save
  - memory.personal.list
  - memory.personal.review
  - memory.personal.forget
  - memory.personal.restore
  - memory.personal.settings
  - memory.personal.erase
plans:
  - free
  - pro
  - business
  - enterprise
who: Every member, for their own memory. Owners and Admins, or a role with Organization settings, for the organization's.
---

# Memory

What the Agent remembers about you and your organization, where to see, edit and delete it, and what it is told never to keep.

> **Availability**: Available on every plan. Suggestions from conversations spend AI credits. [Plans](https://salexhub.com/pricing#compare)
>
> **Who can do this**: Every member, for their own memory. Owners and Admins, or a role with Organization settings, for the organization's.

The Agent keeps short statements and carries them into your conversations. A fact says what is true, such as "Our fiscal year starts on 1 April". A rule says how to work, such as "Quote every amount with its currency".

## Two memories

| | Your memory | Organization memory |
| --- | --- | --- |
| Where | **Settings > Account > Your memory** | **Settings > Agent and AI > Agent**, under **Organization memory** |
| Who it reaches | Your own conversations only | Every member's conversations |
| Who decides | You | Owners and Admins, or a role with **Organization settings** |
| What fits | How you like answers, how you sign off, what you always want done | What holds for the whole organization |

In a conversation, the **Memory** row in the composer's **+** menu lists what the Agent carries into it, each marked **Whole organization** or **Only you**. It links to **Manage memory** and to **Your memory**.

## Add a statement

### Open the memory

For yours, open **Settings > Account > Your memory**. For the organization's, open **Settings > Agent and AI > Agent** and find **Organization memory**. Choose **Open memory**, or **Review all N** when suggestions wait.

### Write it

Choose **Add a fact or rule**. Under "One fact or rule the Agent should always know", write one statement of 3 to 500 characters, choose **Fact** or **Rule**, and choose **Remember**.

You can also ask in a conversation, for example "Remember that our fiscal year starts on 1 April". The Agent's save is a card in every autonomy mode, so nothing is kept until you approve it. A member's note for the organization then waits for an admin to keep it.

## Waiting, Kept and Dropped

Each memory sorts its statements into three tabs. Only what is under **Kept** reaches the Agent.

| Tab | What is there | What you can do |
| --- | --- | --- |
| **Waiting** | Suggestions nobody has decided on | **Keep** or **Drop**. Select several for **Keep N** or **Drop N**. |
| **Kept** | What the Agent carries into conversations | **Edit**, then **Save**. Or **Drop**. |
| **Dropped** | What was dropped | **Restore** it. It comes back in effect. |

A row says where it came from: **Suggested by the Agent from N conversations**, **Suggested by a member** or **Added by hand**. A suggestion that replaces a kept statement shows **Replaces:** with the old words struck through, and keeping it takes the old statement out of use. **Search memory** and the kind filter (**Facts**, **Rules**) narrow a long list.

In the organization's memory only an admin keeps, drops, edits or restores. No agent, workflow or API key can put a statement in effect.

![The organization's memory, Kept tab](/docs/screens/agent/memory-light.png "Settings > Agent and AI > Agent > Organization memory, Kept: three statements in effect.")

## Suggestions from conversations

The Agent can suggest statements from your conversations. It is off until someone turns it on, because it spends AI credits.

- **Organization.** An admin turns on **Learn from conversations** under **Organization memory**. For anyone else the switch is locked and reads "An admin decides". Nothing counts until an admin keeps it.
- **You.** Turn on **Learn from my conversations** on **Your memory**. Nothing is kept until you approve it.

Once a day the Agent reads up to 20 of the newest conversations since its last read and suggests at most 5 statements. Each waits under **Waiting**. It skips the day when AI is off, when credits are out or when nothing is new.

The organization's memory learns from members' conversations only. A member who turns off **Let the organization's memory learn from my conversations**, under **Sharing** on **Your memory**, is left out. It is on by default.

## What it is told not to keep

When it suggests statements, the Agent is told to leave out:

- **For the organization.** Personal trivia, one-off tasks, secrets, credentials and anything about a single record.
- **For you.** Anything about the organization, a customer, a colleague or a record, and one-off tasks, secrets and credentials. Your memory holds how you like answers, how you sign off and what you always want done.

A suggestion always waits under **Waiting** until a person keeps it. Your memory is yours alone: no agent, workflow or organization key can read or change it, and neither can an admin.

## Erase your memory

On **Your memory**, **Erase your memory** deletes everything the Agent keeps about you. Choose **Erase**, then **Erase for good**. It cannot be undone, and it turns learning off.

This is the one delete. Dropping a statement, in either memory, keeps it under **Dropped**.

## Questions

**Does a rule change what the Agent may do?** No. A rule is words the Agent reads. What it may do is set by the person's rights and the autonomy mode. See [Autonomy and approvals](https://salexhub.com/docs/agent/autonomy).

**Does memory spend AI credits?** Suggestions from conversations do, as the switch says.

**Where does the Agent keep how to do a job?** In a skill, not in memory. See [Skills](https://salexhub.com/docs/agent/skills).

---

The same page for people: https://salexhub.com/docs/agent/memory. Index of this site for agents: https://salexhub.com/llms.txt